Reactive work orders and urgent requests are essential for keeping businesses running smoothly when unexpected issues arise. While they are more costly and disruptive than preventive maintenance, their importance cannot be overstated. Fast, effective responses to reactive work orders help minimize downtime, protect assets, ensure safety, maintain customer satisfaction, and ultimately contribute to the long-term success of a business or operation. Properly managing these requests can turn potential disruptions into manageable problems and help streamline operations.